When you make a transaction, either sending from MoneyButton or sending to MoneyButton (from another wallet). There is a chance that even after the transaction has been confirmed on-chain, your balance does not update or you cannot see that transaction in your history tab.
You can now manually ask MoneyButton to pull a confirmed transaction into your wallet. Follow the steps below:
- Login to MoneyButton
- Click on History
- Click on "Are you missing a transaction?" (https://www.moneybutton.com/history/missing-tx)
- Enter the transaction ID or hash directly from the blockchain explorer that you are using (whatsonchain, blockchair, etc...). Your transaction ID/hash will be 64 characters, similar to this 8e8a9f1dc08d675638398eb079098863da64db06a30d0eacab2ea9a88cb70c84
- This will check the blockchain and validate the transaction is meant for your wallet and it will automatically add it to your MoneyButton wallet.
Are you missing a transaction link:
Where to get your transaction ID/Hash